This year, special attention was paid to clients’ support as enterprises faced an inundation of calls from anxious customers, and disturbance to their activities. Customer support experts have been pretty assessed, compelled to adjust rapidly to uncommon and undetermined circumstances.
Considering 2021 year’s trends of clients’ support, businesses are anticipated to keep on with increasing volumes of customer service for a very diverse world.
- Sustained alteration. Many businesses rapidly altered their business models post-pandemic, accepting new challenges for clients’ support. Although 2021 is expected to be rather balanced, alteration is the new norm.
- Clients’ support and e-commerce are closely connected. The Coronavirus epidemic fastened e-commerce that has exceeded expectations of the most aspiring business plans. Enterprises shifted from the preparation stage to the acting stage in a short time, transferring their work online, maintaining the usual workload of delivery services.
- Clients’ support as an instrument of sales. Commercial activity is