Are You Managing Up?
Our quick concept of the day is Managing Up. If you’re not familiar with the term this article should serve as a good primer into a business concept that will change the way you approach business relationships. So, what is managing up?
Quite simply managing up is approaching your business relationships in such a way that you recognize all of your business dealings are a reflection of you. Let me give you an example: You’re late on a shipment to one of your customers because your supplier is late getting the product to you. Your customer calls you and is bent out of shape because you’re late…what do you do?
If you blame your supplier, and tell your customer what a flake the supplier is and that this has been happening more and more, and you’re dumping that supplier first thing in the morning…you’re definitely not managing up. Blasting your …